HelpChat Privacy Policy

Use of Information

HelpChat ("HelpChat," "us" "our" or "we") respects your privacy and is committed to protecting it through this privacy policy (the "Privacy Policy"). This Privacy Policy describes that we do not collect your information with our website, (the "Site"), and the HelpChat Software. This policy applies only to information we do not collect through the Site or HelpChat Software and any emails, texts or other electronic communications sent through the Site or HelpChat Software. This Privacy Policy is part of, and governed by, our Terms of Service.

Please email us with any questions or comments about this Privacy Policy and our privacy practices at

NOTICE REGARDING DISPUTE RESOLUTION: Any disputes or claims arising under this Privacy Policy, or relating in any way to your use of the Site or HelpChat Software, will be resolved by final and binding arbitration as provided for in our Terms of Service. Unless you opt out, you will only be able to pursue claims against HelpChat on an individual basis, not as part of any class or representative action or proceeding, and you will only be permitted to seek relief (including monetary, injunctive, and declaratory relief) on an individual basis.

1. HelpChat Customers and HelpChat Customer Visitors.

You may be interacting with HelpChat as a customer (or potential customer) of HelpChat, who purchases from HelpChat rights to use the HelpChat Software our other HelpChat Software on your own websites (a "HelpChat Customer"). Alternatively, you may be a visitor to one of HelpChat's Customer's websites, which uses the HelpChat Software on such Customer's website (a "HelpChat Customer Visitor"). If you are a HelpChat Customer Visitor you should review the privacy policy of the HelpChat Customer's website, which will govern your use of the HelpChat Customer's website and explain how the HelpChat Customer treats information collected through such HelpChat Customer's use of the HelpChat Software implemented on such website. This Privacy Policy merely describes how we may collect, use, store, share, disclose and protect HelpChat Customer Visitor information we obtain through our HelpChat Software (as implemented on HelpChat Customers' websites). We have no control over the privacy practices of HelpChat Customers. Whether you are a HelpChat Customer or HelpChat Customer Visitor, please read this policy carefully to understand our policies and practices regarding collection and use of your information. If you do not agree with this Privacy Policy, do not access or use the Site, HelpChat Software or, if you are a HelpChat Customer Visitor, the HelpChat Customer's website. By accessing or using the Site, HelpChat Software or (if you are a HelpChat Customer Visitor) the HelpChat Customer's website, you agree to this Privacy Policy.

2. Changes to Our Privacy Policy.

We may update our Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will post the new privacy policy on this page. Your continued use of the Site or HelpChat Software after we make changes is deemed to be your acceptance of those changes, so please check this policy periodically for updates. The date that this Privacy Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes.

3. Children Under the Age of 13.

The Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13 without verification of parental consent. If you are under 13, do not use or provide any information on the Site. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13 without verification of parental consent, please contact us at

4. Your California Privacy Rights.

Under California Civil Code Section 1798.83, California residents who use our Site or HelpChat Software may request certain information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please send us an email at

5. Data Security.

We implement measures designed to protect your personal information from accidental loss or unauthorized access, use, alteration or disclosure. However, the safety and security of your information also depends on you. We urge you to protect your user information and password and to be careful about giving out information in public areas of the Site or HelpChat Software, which may be viewed by other users of the Site or HelpChat Software.

Unfortunately, transmitting information via the internet and mobile platforms is not completely secure. We cannot guarantee the security of your personal information when transmitted through our Site or HelpChat Software. Any transmission of personal information is at your own risk, and we are not responsible for circumvention of any privacy settings or security measures we provide.

6. Disputes; Arbitration; Waiver of Class Action.

This Privacy Policy is subject to our Terms of Service, including Section 10 of our Terms of Service, which includes binding arbitration (unless you opt out of arbitration within 60 days of the earlier of your first use of the Site or HelpChat Software or registration with the Site or HelpChat Software) and a waiver of certain class action rights. Please carefully review these terms, as well as the rest of the Terms of Service before using our Site or HelpChat Software.

7. Special Notice to You if You Are Located in Countries Other than the United States

If you are visiting from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, including those whose privacy laws may be more restrictive than U.S. law, please note that you are transferring your personal data to the United States to us. By providing your personal data you consent to that transfer.